Lodging Policies And Peak Season

24-Hour drop-off and Pick-up available

Lodging Requirements

  • All pets must have current vaccinations, including rabies, DHLPPC, and bordatella (kennel cough) (MUST be given by a licensed veterinarian, whom we will contact to verify)
  • Pets are preferably neutered/spayed by 7 months of age to participate in open play groups.
    • Mature, unaltered pets will not be introduced into the playgroups, but can still be accommodated for your convenience.
  • Any dog who is not social will not be allowed in play groups.
  • Our play groups are constantly evolving (adding new members!) and dogs must attend frequently in order to participate.
  • Paws and Claws cannot guarantee that all pets will flourish in this type of environment.
  • Pets must be clean and free of excessive dead coat in order to maintain a clean, healthy environment.  Grooming and Spa services are available during your pets stay, if needed or deemed necessary (fees apply).
  • Nails will be trimmed when deemed necessary for pets and staff safety (fees apply).

There are inherent risks with participation in services provided by Paws and Claws Pet Resort (including but not limited to: nicks, cuts, scrapes, scratches, bites, viruses, cough or cold) and every reasonable precaution is taken to ensure pet’s safety and well-being and cannot be held liable for such occurrences.  All dogs do not thrive in an open play environment; accommodations are available for all (unfortunately we cannot accommodate in season females or people aggressive dogs at our facility).

What to Know and Bring

  • Bedding and toys: Guests may bring a blanket or fleece (twin size or smaller, in good repair, no stuffing or fill) and up to TWO toys/bones for their stay.
    • We will care for these items to the best of our ability, but we cannot accept any responsibility for them being lost or destroyed during your pet’s stay.
  • Medications: We administer oral and topical medications, per your instructions, for no additional charge.
    • We cannot accommodate injected medications (i.e. insulin)
    • ALL meds must be in original container.  Prescription meds must have veterinary label attached.
    • DO NOT put medications in with food!
  • Food: We require that you bring your pet’s food, pre-measured (per meal) in individual bags or containers.  Do not bring bowls or feeding dishes, we provide these as part of your visit.
    • All food types can be accommodated, soft type may be in factory can/container.  Refrigeration provided as needed
    • $5/day charge if NOT pre-measured and pre-bagged

We prefer you to use PetExec to access your online account to request Lodging and DayCamp reservations, update owner and pet information and emergency contacts, and more.  Check it out!

  • After-hours drop-off and pick-up require a valid credit card on file ($18 fee applies).  You can securely store your credit card info through your customer portal.
  • Please read and know our Resort Attendance Policies and Waiver Agreement
  • DO NOT bring in a sick pet. This compromises the health of other guests.
  • Please ensure your pet is treated with a FLEA and TICK preventative
  • HAVE A SAFE trip and know that we’ll be providing GREAT CARE for your pet!  Your pet will come home TIRED.  They have been away at Camp having a GREAT time!

Cancellation Policy

When reservations aren’t cancelled in the proper time, it prevents other customers from booking that space.

For non-peak season lodging: Paws and Claws requires notice by lobby close the night before your reservation. Failure to properly cancel can result in a fee equal to a 2 night stay of the lodging choice reserved (special consideration may be given to emergency situations).

For peak season lodging: Paws and Claws requires 72-hours notice. Failure to do so can result in a fee equal to a 3 night stay of the lodging choice reserved.

Please be kind to us, and we’ll do the same in return. We understand things can change.

Holiday Information and Closures

Our staff will be on-site taking great care of your pet, but the lobby will be closed for the following holidays:**

New Year’s Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

**24-hour drop-off and pick-up is available with reservation.

We do book up and have a substantial waiting list during Spring Break, Thanksgiving and Christmas holidays.  It is imperative that proper cancellation policies are followed so that any client who is on a waiting list can be accommodated. If policies are not respected, your credit card will be charged the equivalent of a 3 night stay in the accommodations that you had requested.

We appreciate you understanding and respecting our policies.

Holiday/Peak Season

Due to increased demand and labor costs during the holidays and peak occupancy periods, please note our $5/night price adjustment per pet during the following peak holiday times:

Spring Break*, Easter Weekend, Memorial Day Weekend, Independence Day Holiday, Labor Day Weekend,                Thanksgiving Week (Wednesday through Sunday), Christmas/New Year Holiday (December 20 through January 5)

*Due to differences in dates depending on school district/area, all of March (March 1 through 31) is considered peak season!

Peak Season Reservations

  • $40 deposit per dog is REQUIRED to reserve lodging during peak season (payable via phone; applied to account at pick-up).
  • No show or cancellation less than 72 hours prior to holiday/peak time will result in loss of deposit.
  • Lodging rates are based on each 24 hour period. If your dog stays past the time of drop-off on pick-up day, daycare charges will apply.

Pet’s FINAL day of stay is pro-rated: A flat $25 DayCamp charge if lodging exceeds 24 hour period.

**24-hour drop-off and pick-up is available with reservation. 

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