Lodging Policies And Peak Season

MANY options for drop-off and pick-up, 24-hours per day!

We are unable to accommodate females in season or people aggressive dogs.

+$5/night additional fee during peak season

Non-refundable, one-night (boarding rate) deposit per dog, when  reservation is made. Will be applied to invoice at check out, unless breach of cancellation policy.

Payment due at pick-up during regular lobby hours

  • ALL appointments must be made by 7pm of previous night.
    • Walk-ins will be accommodated (by availability) with an additional $20 fee.
  • One night’s stay due for deposit at time of booking

Drop-off and pick-up:

  • 15-minute window (before and after) for appointment times
  • Communication (call/voicemail/e-mail/text) REQUIRED for appointment time adjustments or fees applied
  • Unscheduled/early pick-ups incur $20 convenience fee
  • MANY options for drop-off and pick-up, 24-hours per day!

Pets must be neutered/spayed by 7 months of age to participate in silver (social) or gold lodging

  • Mature, unaltered pets will not be introduced to playgroups, but can still be accommodated for your convenience in SILVER (individual) or BASIC lodging.

Holiday/Peak Season:

Lobby is CLOSED on the following major holidays:

  • New Year’s Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
    • New Year’s Eve Day and Christmas Eve Day may have limited hours
  • MANY options for drop-off and pick-up, 24-hours per day!
  • Please note: +$5/night per pet during the following peak holiday times:
    • Spring Break (month of March), Easter Weekend, Memorial Day Weekend, Independence Day Holiday, Labor Day Weekend, Thanksgiving (Wednesday-Sunday), Christmas/New Year Holiday
  • No show or cancellation less than 72 hours prior to holiday/peak time will result in loss of deposit.

  • Cancellations with notice will be credited to Paws and Claws account for your next stay (NOT refunded to credit card).

Vaccination requirements:

  • Bordatella (kennel cough vaccine – see FAQ for more info)
  • DHLPPC (distemper combo)
  • Rabies (generally given 12-16 weeks of age, varies by clinic)

There are inherent risks with participation in services provided by Paws and Claws Pet Resort including but not limited to: nicks, cuts, scrapes, scratches, bites, viruses, cough or cold, and every reasonable precaution is taken to ensure pet’s safety and well-being. Paws and Claws Pet Resort cannot be held liable for such occurrences. All dogs do not thrive in an open play environment, however; different accommodations can be made for all.

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